1) Cancellations can be made within 24hrs of placing an order, this includes cancelling part of the order or making any changes.

2) Mizan Botanicals reserves the right to make a 50% charge if order is cancelled 24 hours after payment is made.


3) We undertake to deliver products in good condition up to the point of delivery.
4) Any claim in respect of non-delivery or damaged or missing goods must be made in writing within 7 days of the delivery being made. Damaged boxes must be signed for on this basis.

5) We will require proof of damaged products within 7 days to be able to send out replacements.


6) Mizan Botanicals will deliver products of merchantable quality. Any issues must be notified within 7 days.
7) Due to hygiene reasons we are not, under any circumstance, able to accept any returns.

8) We can not offer any exchanges or refunds on products already dispatched.